2. Information Collected
We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other relevant information to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when you use our website, register for an account, or use our services. The Personal Information that we collect may include information such as contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Services. This information is held by us on servers based in the various locations from time to time and elsewhere from time to time. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services. We do not collect Personal Information about you without your knowledge.
3. Means Of Collecting And Processing Data
We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the services or other forms of communications and interactions through the BetVisa site.
We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, we may engage the services of third-party service providers to provide technical support on processing online transactions and maintaining accounts.
4. Information Use
We use the Personal Information we collect from you to deliver our Services, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, to assist your participation in third-party promotions, to meet certain business requirements, and for any other purpose related to the operation of the Services.
As such, we may share your Personal Information with our carefully selected partners (including any other parties that have data-sharing arrangements with the latter).
Your Personal Information may also be used by us to provide you with:
- a. promotional offers and information regarding our products and services; and
- b. promotional offers and information regarding the products and services of our partners, in order to enlarge the range of provided products and improve our customer support service.
From time to time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to disclose information. Information requested may include contact information (such as name, correspondence address, and telephone number), and demographic information (such as zip code, postal code, or age). By accepting any contest prize or winnings, you consent to the use of your name for advertising and have elected not to receive promotional information.
We may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services, and promotions, including other gaming products (such as online poker, casino, betting, and backgammon) and products and services from third parties carefully selected by us.
5. Certain Excluded Disclosures
We may disclose your Personal Information if required to do so by law, or if we believe in good faith that such action is necessary to:
- a. comply with any legal process served on us, any of our sites, or its services, or in circumstances where we are under a substantially similar legal obligation;
- b. protect and defend our rights or property; or
- c. protect the personal safety of users of the services or the public. If, in our sole determination, you are found to have cheated or attempted to defraud us, the company, or any other user of the services in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies, and relevant authorities.
- d. be used for the purpose of research on the prevention of addiction, data may be made anonymous and passed on to the respective institutions.
You may opt-out of receiving any promotional communications either by choosing to opt out via your account settings available on our sites or services, or an email you receive from us, or at any time by sending an email, or by writing to us at Customer Support.
In addition, you may contact us if you:
- a. want to confirm the accuracy of the Personal Information we have collected about you;
- b. would like to update your Personal Information; and/or
- c. have any complaint regarding our use of your Personal Information. If requested, we will:
- i. update any information you have provided to us, in case you prove the necessity for such changes; or
7. Consent To Use Of Electronic Service Providers
8. Consent To Security Review
We reserve the right to conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and any applicable law.
By using our services and thereby agreeing to our Terms and Conditions, you authorize us to use your Personal Information and to disclose the same to third parties for the purposes of validation the information you provide during your use of our services, including, when and where necessary, the transfer of information outside of your country.
Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information provided against third-party databases. Furthermore, to facilitate these security reviews, you agree to provide such information or documentation as we may request.
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind state-of-the-art firewall software (our services support SSL). We also take measures to ensure our subsidiaries, agents, affiliates, and suppliers employ adequate security measures.
10. Protection Of Minors
Our services are not intended for or directed at persons under the age of eighteen (18) or below the age of majority under their respective jurisdiction. Any person who provides their information through any part of our services signifies that they are at least eighteen (18) years old or the age of majority. It is our policy to uncover attempts by minors to access our services which may involve having to initiate a security review. Once a minor has attempted to register or has submitted personal information through our services, such registration and/or submission shall be denied and extinguished from our records.
11. International Transfers
Personal Information collected on the services may be stored and processed in any country in which we and our affiliates, suppliers, or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside your country (including countries that may not be assessed as having adequate privacy laws). Nonetheless, we take steps in ensuring that our agents, affiliates, and suppliers comply with our standards of privacy regardless of their location.
Information placed on your device
We may store information on devices where our services are accessed. This information is referred to as cookies, which are small text files that are stored on devices to record user preferences when online pages are visited. We also use Local Shared Objects or “flash cookies”.
Flash cookies are similar to browser cookers where certain information is stored and remembered when the site is visited.
Neither cookies nor flash cookies may be used to access or use other information on your computer. We only use these methods to track your use of our services. Cookies help us monitor traffic to the site, improve our services and make it easier and/or more relevant for your use. We use flash cookies and third-party cookies to help us show you more relevant and desirable advertisements.
Strictly necessary cookies:
Strictly necessary cookies are essential to allow a user to move around a website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, we would not be able to make our websites work efficiently.
During the registration process:
Cookies store information collected during registration and allow the system to recognize customers and appropriately provide the services needed. We may also use this data to better understand your interests while online and to enhance your visit to our platforms.
On our website:
A ‘session-based’ cookie: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you move around our website faster and, if you’re a registered customer, it allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.
A ‘persistent’ cookie: This type of cookie will remain on your computer for a period of time set for each cookie. Flash cookies are also persistent.
‘Analytical’ cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. These help us improve the way our sites work, for example, by ensuring you can find what you are looking for easily. You have the ability to accept or decline cookies.
Most web browsers automatically accept cookies, but, if you prefer, you may usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.
You may modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you to manage your preferences.
To disallow flash cookies from all third-party content, go to the ‘Global Storage Settings’ panel of the Settings Manager and de-select the checkbox labeled ‘Allow third party flash content to store information on your computer’ and close the Settings Manager. Alternatively, you may also adjust your settings for specific websites you visit through the ‘Website Storage Settings’ panel which is also found in the Settings Manager.
If you are using an old version of the Flash Player or older web browser, the Settings Manager may not be available to you. We recommend that you ensure that you refresh your Flash Player and browser to the latest available versions. If you choose to decline cookies, you may not be able to experience all of the interactive features on our sites.
13. Third-Party Practices
14. Legal Disclaimer
The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.
16. Other Websites
Solely the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.